Our Commitment to Customer Service

At Hay Design, we are passionately invested in our customers and our products.  Our approach to service is simple: We will do whatever we can to ensure that you’re satisfied and thrilled with your purchase.  Whether you walk in to our store or email us, you’ll be greeted with the highest level of personalized attention.  Our 800-number rings directly to our store, where we are able to assist and direct you with your design needs. Our talented design team is able to offer inspiration, visualize your dreams, work within your budget and create spaces in your home or office that are distinctly yours.

Looking for bedding? Write us, provide some details; colour palette, bed size, budget; we will send you photographs of options, availability and pricing.  Would you like to customize your furnishings?  We’ll send you fabric swatches, assist with the details; size, cushion fill, finish etc... Once a purchase is made, we will manage the rest - ordering, follow-up, shipping and delivery to your door.

If you don’t see the exact piece you are looking for, don’t be discouraged, send us an email at info@haydesign.ca outlining what it is you’re after and we will do the searching on your behalf!

Still not sure?  We also offer complimentary in-home consultations in the Eastern Ontario region. Our team of designers is here to help you bring style, function, and value to your home. Our ideas greatly benefit those who are looking beyond the cookie cutter design solution. We are committed to our clients. Regardless how big or small, each project receives the same level of creativity, professionalism, attention to detail and commitment to quality.